I am currently a User Experience Lead for the American Funds web team at The Capital Group, a leading investment management company based in downtown Los Angeles. Our team manages digital channel touchpoints for investors, advisers, and other customers of American Funds. I am part of the leadership group for our 21-person UX team, which includes user research, content strategy, information architecture, interaction design, visual design, and writing. As a UX Lead, I work closely with product managers to develop roadmaps for parts of our portfolio, then lead design discovery efforts and provide oversight for UX team members throughout projects. I've been a UX Lead here since 2011. I joined the team in 2007 as an information architect.
From June 2005 through January 2007, I was an Information Architect for Walt Disney Parks and Resorts Online (WDPRO) in North Hollywood (recently relocated to Glendale). At WDPRO, I was part of a large team of information architects designing web sites and applications for sites such as disneyworld.com, disneyland.com, and disneycruiseline.com. Along the way, I was responsible for site maps, personas and scenarios, navigation flows, wireframes, interaction specifications, and interactive prototypes.
Prior to working for Disney, I was the Associate Director for Web Services within Information Systems and Technology at Claremont McKenna College (1999-2005). I had overall responsibility for the college web site, enterprise portal, and managed the CMC Web Team. Within projects, I covered information architecture, interaction design, and usability. Prior to working at CMC, I was an archivist and records manager for five years (University of Kentucky and University of Illinois at Chicago). I have my master's degree from the University of Michigan School of Information and Library Studies with a focus in archival administration.