I get excited about
Building and sharing a vision
Telling a compelling story
Trying to outsmart my own biases
Helping the team think differently
Watching what customers really do
I've been inspired by
The Design of Everyday Things by Don Norman
A Mind of Its Own by Cordelia Fine
Thinking, Fast and Slow by Daniel Kahneman
LA-UX Meetup (which I co-founded and then led, 2007-2009)
I've worked at
Wells Fargo, 2022-present
Kaiser Permanente, 2018-2022
ADP, 2013-2018
Capital Group, 2007-2013
Walt Disney Parks & Resorts Online, 2005-2007
Claremont McKenna College, 1999-2005
Expertise
User experience
Information architecture
Interaction design
Content strategy
User research
Agile
Presenting
Facilitation
Recruiting and building a team
Mentoring